Choosing a buyer's agent is a little different from choosing someone to help you find a house.
Homes are easy to find these days. You can look at listings from your couch, save the ones you like and probably learn quite a bit about a neighborhood before you ever set foot in it, even if you're buying in Bend from out of the area.
But finding a house isn't the same thing as being well represented while you buy one.
I'm writing this for people choosing a buyer's agent in Bend, Oregon, but most of what follows should be true anywhere. Good buyer representation is good buyer representation.
How do you know whether you've found it?
Your buyer's agent represents you.
That sounds obvious, but I think it's worth thinking about.
The seller has different interests. The listing agent represents the seller. Lenders, inspectors, appraisers, title companies and other professionals involved in a transaction have their own particular roles.
Your buyer's agent is the person in the transaction whose job is to advocate for your interests as you make decisions about the property, price, terms and negotiation.
That should mean more than arranging showings and writing whatever offer you tell them to write.
It should mean helping you through the whole process. These fundamentals apply at every price point, including when buying luxury real estate in Bend.
This may be one of my favorite tests of professional advice.
If your agent tells you:
"I think you should offer close to asking."
Ask why.
Maybe recent comparable sales strongly support the price. Maybe the property has only been on the market for three days. Maybe there are competing offers. Maybe there is something unusual about the property that makes the asking price reasonable.
Those are reasons.
"The seller wants more" is information. It isn't necessarily a reason that you should pay more.
The same principle works in the other direction. If your agent thinks you're making an offer that is unlikely to succeed, ask why. If your agent thinks a property is overpriced, ask why. If your agent thinks a particular inspection finding deserves more attention, ask why.
You shouldn't have to follow your buyer's agent's advice blindly.
You should be able to understand the reasoning behind it.
And I think a good professional should be perfectly comfortable being asked.
Once you've decided you want a particular house, you should expect your agent to work hard to help you get it.
Negotiating, solving problems, keeping track of deadlines, communicating with the other side and helping move the transaction toward closing are all part of the job.
But your agent shouldn't need the transaction to close badly enough that it affects the advice you're receiving.
Sometimes good representation means saying, "If you really want this house, I think you're going to need to come up."
Sometimes it means saying, "I don't think the comparable sales support that price."
Sometimes it means helping you write an aggressive offer knowing perfectly well that the seller may say no.
And sometimes it means pointing out something that makes you want the house less.
Your agent shouldn't make your decisions for you. The agent should have opinions, make recommendations, explain reasoning, and advocate strongly. The decision still belongs to the buyer.
There is a lot of information moving back and forth during a real estate transaction.
The listing agent says the sellers won't take less.
The seller says something was repaired.
The listing says a particular feature is included.
The HOA documents say one thing. Someone remembers hearing another.
Some information can simply be passed along. Other information deserves investigation.
A good buyer's agent should know the difference.
That doesn't mean your agent will personally know the answer to every question. Real estate transactions routinely involve questions that belong with inspectors, contractors, lenders, attorneys, title professionals, accountants or other specialists.
One of the most useful things a broker can say is:
"I don't know. I'll find out."
Sometimes the real skill isn't knowing the answer. It's noticing that there is a question worth asking.
In Oregon, residential buyers now enter into a written buyer representation agreement with their broker. Among other things, that agreement addresses the broker's compensation and the buyer's obligations.
Read it.
Ask questions about anything you don't understand, including what happens if the seller contributes all, some or none of the compensation you've agreed to pay your broker.
Compensation should be considered in the context of the entire transaction.
Suppose you're buying a home listed at $1 million. You and your agent negotiate a purchase price of $925,000, but as part of that negotiation, the seller agrees to pay 0.5% less of your buyer broker's compensation. Under your buyer representation agreement, you're responsible for the remaining 0.5%, or $4,625.
You are now paying $75,000 less than the asking price, and you owe your agent $4,625. Paying part of the agent's compensation suddenly seems like a good deal.
You and your broker should be able to talk openly about compensation before you're in the middle of a negotiation.
You aren't hiring a buyer's agent simply to agree with you.
If I see something that concerns me about a property, I think you should know.
If I think you're placing too much importance on something that can easily be changed, I may tell you that too.
If you think the house you love is worth pursuing, even though it isn't the one I would choose for myself, we will go for it! If it's the one you want, it's the one I want for you.
Your agent brings information, experience, research and professional judgment to the table, but your reasons should remain at the center of the decision.
You bring your reasons. And ultimately, you make the decisions.
Before choosing an agent, ask what working together will look like.
How will they help you evaluate properties? How do they approach comparable sales and price? What happens when you find a house you want? How do they develop an offer strategy? What do they look for when touring with you? How do they handle questions about things outside their own expertise?
And perhaps ask this:
"What would make you tell me not to buy a house?"
I think the answer could tell you quite a bit.
Buyer brokers are generally paid when a transaction closes, rather than for each hour they spend working with a buyer. That can make the economics of the relationship a little strange.
Before I became a broker, I remember seeing the commission paid at the end of a real estate transaction and thinking it was an enormous amount of money. What I didn't necessarily see was how much time had been invested behind the scenes.
Good buyer representation can involve many hours of searching, touring, researching, analyzing comparable sales, asking questions, preparing offers and negotiating, long before anyone knows whether there will be a closing. And if all of that work is done and there is no closing, I don't get paid.
A buyer should expect serious work, sound judgment and genuine advocacy from a buyer's agent. In return, a good working relationship includes respect for the agent's time and expertise.
Buying a home can be fun.
It can also involve large amounts of money, imperfect information, competing priorities and decisions that occasionally need to be made quickly.
So yes, I think you should like your buyer's agent.
You may spend a surprising amount of time together.
But I'd also choose someone whose judgment you respect enough to ask:
"What do you think?"
Someone who will give you an honest answer, explain the reasoning behind it, and then respect that the decision is yours.
That's the kind of buyer representation I believe in.